mahabis // slippers reinvented

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Privacy Policy

21K Footwear Limited (trading as ‘mahabis’) (“We/Us/Our") are committed to protecting and respecting your privacy and data.

This policy (together with Our terms of use https://mahabis.com/2385795/policies/1503329.html and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.

If you want to manage your preferences or unsubscribe from emails that we send to, you can do this:
1) using the unsubscribe link in the footer or Our emails.
2) by email to Our team at info@mahabis.com
3) by using Our contact form at https://mahabis.com/pages/contact

We do need to send you some emails, e.g. for order confirmation or replies to emails that you send to Us.

If you want to contact Us with a question or to exercise your rights:
1) You can contact Us by email to info@mahabis.com.
2) You can contact Us in writing to the Privacy Compliance Officer at Our trading address below.

We’re an online business and we use online advertising to find and update customers. Some of Our ads may be specific to you, e.g. if you visited Our website and left a product in your cart. Many of Our ads are not specific to you; they may target broad groups of people to whom you may belong, or they may be untargeted.

If you don’t want to see Our ads, you can use these tools:
1) YourAdChoices - https://www.youradchoices.com - which is a programme created by the online advertising industry
2) Platform-specific controls - generally these are options shown on the right of an ad or in the settings for that platform
3) Settings in your browser to remove cookies or set privacy options

We use your data to provide Our services to you. The basis for processing your data varies; this is described below.

We use your name, address(es), email address(es) and other contact details to:
1) deliver your order; this is part of Our contract
2) provide information about your order, e.g. order or delivery updates; this is part of Our contract
3) check that your purchase or order are ok; this is for your and Our interest
4) detect and prevent fraud; this is for your and Our interest
5) send you information about Our products and services; this is with your consent as part of an opt-in and you can opt-out or unsubscribe from these messages
6) send you discounts, promotions or surveys; this is with your consent as part of an opt-in and you can opt-out or unsubscribe from these messages
7) understand Our sales and product performance; this is for your and Our interest
8) comply with Our legal obligations, e.g. paying taxes to the relevant country and maintaining records of that tax

We use your payment data to
1) make payments and refunds; this is part of Our contract
2) detect and prevent fraud; this is for your and Our interest

We use emails and message that you send to Us to
1) provide Our services to you; this is part of Our contract
2) detect and prevent fraud; this is for your and Our interest
3) train Our team; this is for your and Our interest

We use your checkout and order details to
1) provide Our services to you; this is part of Our contract
2) understand Our sales and product performance; this is for your and Our interest

We use data from your visits to Our website to
1) provide Our services to you; this is part of Our contract
2) understand Our sales and product performance; this is for your and Our interest
3) detect and prevent fraud; this is for your and Our interest
4) personalise the site for you, e.g. to select currency or shipping options; this is for your and Our interest
5) show advertising to you following visits to Our website; this is for your and Our interest.

Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites

We don’t sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, please use Our services only with the involvement of a parent or guardian.

We use cookies when you visit Our website for these reasons
1) functionality - these make the site work, e.g. moving between pages, storing items in your cart
2) analytics - these help Us understand how people use Our website so that we can improve your experience
3) preferences - these make the experience better, e.g. storing your selected currency
4) advertising - these are used to show you ads and also to stop you seeing ads; we use these to measure Our advertising performance

You may block cookies via settings in your browser. You may not be able to use all functionality on Our website if you do this.

We design Our systems with your security and privacy in mind.
1) We use SSL technology to secure your data when in transit.
2) We do not process your payment details directly; this is handled by our e-commerce platform and the relevant payment service provider who comply with the Payment Card Industry Data Security Standard (PCI-DSS).

We use services and suppliers to enable Us to provide Our services. As such, we need to share your data with other businesses; these are as follows:
1) Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, who provide parts of Our overall services.
2) companies who deliver Our packing, delivery, returns, customs services.
3) companies who enable Us to run the business such as Our e-commerce platform, payment services, customer services, advertising platforms, technical service providers.
4) companies who provide credit reference, fraud detection and fraud prevention services.
5) e-commerce platforms for which we fulfil orders of Our products.

In the event that We sell or buy any business or assets, We may disclose your personal data to the prospective seller or buyer of such business or assets. If 21K Footwear Limited or substantially all of its assets are acquired by a third party, personal data held by Us will be one of the transferred assets.

We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms and conditions (https://mahabis.com/2385795/policies/1503329.html) or to protect the rights, property, or safety of 21K Footwear Limited, Our customers, or others.

We may provide your data in anonymised form to third parties to enable analysis or improvements to Our services.

We use suppliers who are not based in the EU to provide Our services and so your data will be transferred out of the EU. We work with these suppliers on the basis of data protection mechanisms such as standard contract clauses or certification frameworks such as Privacy Shield.

You have various rights; these are as follows. “Your Choices” above describes how you can contact Us or exercise these rights:
1) the right to be informed - we do this via the policy as updated from time to time
2) the right of access
3) the right to correct inaccurate data
4) the right to have your data erased - this applies in certain circumstances
5) the right to limit processing of your data
6) the right to data portability
7) the right to object
8) rights in relation to automated decision making and profiling.

You can find out more about these rights via the ICO’s website at https://ico.org.uk/.

We will enable you to exercise your rights wherever possible.

There are limitations on this, e.g. timing of your request. We will store your data in order to provide Our services including any service after delivery of your order. We will store your data in order to meet legal or regulatory requirements. We will not erase data where an order is open, a chargeback is possible or a return is possible.

1) mahabis is operated by 21K Footwear Limited which is registered in England and Wales under company number 11758899.
2) Our registered office is at 21K Footwear Ltd t/a mahabis, The Leather Market Unit 10.0G, 11-13 Weston Street, London, United Kingdom, SE1 3ER.
3) Our trading address is 21K Footwear Ltd t/a mahabis, The Leather Market Unit 10.0G, 11-13 Weston Street, London, United Kingdom, SE1 3ER.
4) The data controller for all mahabis services is 21K Footwear Limited which is registered with the Information Commissioner's Office (ICO) in the United Kingdom.

Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed in writing to the Privacy Compliance Officer at Our trading address above or by email to info@mahabis.com.

This version of Our privacy policy is dated 18th January 2019.

Delivery & Returns

delivery options

FREE:
standard
express:

due to the current global challenges, there may be delays to deliveries in a few specific countries. rest assured, we are working closely with our supply chain to prioritise health whilst minimising the impact on our customers.
if you are unsure or need more support please do contact our team who will be happy to assist

delivery dates shown are based on advice from our carriers and are not guarantees.
express delivery orders need to be placed before 1 pm UK time.
express services may not be available or may take longer in outlying areas.
your order may be subject to taxes/ import fees (dependent on country and order value). our shipping covers delivery to you, but does not include the cost of local duties or any taxes applied at the point of import.

returns/exchange

we are currently experiencing some technical issues with our returns platform. If your order number is not recognised, please get directly in touch with customer service at support@mahabis.com who will be happy to help you.

need to make a return?

returns & refund conditions
within 30 days of receiving your mahabis, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. we cover the shipping cost of your returns. they must be sent back to the address outlined in the process. to get started, use our returns tool above.

your returns may be to a processing centre in your country, from where it will be transferred to our warehouse in the UK. once we receive your item back at our warehouse in the UK, we will process your return.

in order for us to accept your return, your mahabis must be unworn/ unused, unwashed and the box must be intact. please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. any items received in an unsuitable condition may be refused. you are responsible for the cost of return postage. any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.

refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.

if you return your whole order, we will refund the price you paid for the items within your order. if you return part of your order, we will refund the price you paid for the items which you do return. in any case, express or other paid-for shipping costs will not be refunded.

please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. if you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. we cannot refund the price of any gift card, gift wrapping or gift box added to your order.

Your statutory rights are not affected by our returns policy.

Bundle split fee.

Bundle split fee.

returns address